Mpala Group

Mpala Group Privacy Policy

Effective Date: 06/28/2023


At Mpala Group, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from our guests. By visiting our website, making a reservation, or using our services, you acknowledge and accept the practices described in this policy.


Information We Collect:


1.1 Personal Information: We may collect personal information from you, such as your name, address, email address, phone number, and payment details when you make a reservation or interact with us. This information is necessary for the performance of our services and to provide you with a personalized experience.


1.2 Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, and usage data when you visit our website or use our services. This information helps us improve our website and services and may be collected through the use of cookies and similar technologies.


Use of Information:


2.1 Personal Information: We may use your personal information to process your reservations, communicate with you, provide you with requested services, send you marketing communications (with your consent), and comply with legal obligations.


2.2 Non-Personal Information: Non-personal information is used to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use. This information does not identify individual users and helps us improve our services.


Disclosure of Information:


3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies. These providers are contractually obligated to protect your information and can only use it for the purposes specified by us.


3.2 Legal Compliance: We may disclose personal information if required by law or in response to valid legal requests or to protect our rights, property, or safety.


Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard practices to safeguard your information, including encryption, secure networks, and access controls. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security


Third-Party Websites:

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites or services. We recommend reviewing the privacy policies of such websites or services before providing any personal information.


Children’s Privacy:

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information from our records.


Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this policy periodically for any updates.


Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:


Mpala Group



4, 25th Ave Famona, Bulawayo, Zimbabwe





+263 292 240221 (Landline)

+263 71 464 8581 (Mobile)


By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.